Frequently asked questions
- Frequently asked questions
- Q: Aalto VPN is not working. What to do?
- Q: I want to upgrade to a newer supported distribution version. What do I do?
- Q: Can you open SSH access to my workstation from the Internet?
- Q: How about VNC or TeamViewer?
- Q: Pkcon prompts for a root password and I can't install software. What's wrong?
- Q: I keep losing access to my home or work or teamwork directories (eg "key has expired"). What's happening?
Q: Aalto VPN is not working. What to do?
A: Please try pkcon refresh and pkcon update aalto-vpn and see if that fixes the issue. If not, please contact servicedesk@aalto.fi.
Q: I want to upgrade to a newer supported distribution version. What do I do?
A: As in-place upgrades are not supported on Aalto Linux, the computer will need a reinstall. If you have any local data on your computer (including the home directory on laptops), please back up all your data beforehand as the reinstall will wipe the computer. When you are ready for the reinstall, please contact servicedesk@aalto.fi or your department IT admin for further instructions.
Q: Can you open SSH access to my workstation from the Internet?
A: Unfortunately no, we cannot. However, many departments have allowed primary users to have SSH access to their workstations via the shell server viila.org.aalto.fi so please try that before you contact servicedesk@aalto.fi.
Q: How about VNC or TeamViewer?
A: No we cannot do that either. Please use either the VDI environment or see the instructions for using workstations and their software remotely.
Q: Pkcon prompts for a root password and I can't install software. What's wrong?
A: For one reason or another you are not the primary user of the workstation you are running pkcon on. If you feel you should be the primary user or that you should be able to install software on the computer, please contact the department IT admin or servicedesk@aalto.fi.
Q: I keep losing access to my home or work or teamwork directories (eg "key has expired"). What's happening?
A: Please check out the instructions and material on Kerberos tickets and try running kinit. If this does not fix the situation, please contact servicedesk@aalto.fi.